Refund and Cancellation Policy

Refund and Cancellation Policy for Bob TV

At Bob TV, we want every subscriber to enjoy a seamless streaming experience. Please read this Refund and Cancellation Policy carefully to understand your rights and obligations regarding cancellations and refunds.

1. Subscription Cancellations

You may cancel your Bob TV subscription at any time.

  • Continued Access: You will continue to have access to premium content until the end of your current billing cycle.

  • No Refund for Partial Periods: We do not provide refunds for unused portions of a subscription period. Access remains active until the next billing date.

  • How to Cancel: To cancel, log in to your account settings and follow the cancellation steps, or email our support team at [email protected].

2. Refund Eligibility

Refunds may be issued in the following cases:

  • Accidental Billing: If you are incorrectly charged due to a system error or duplicate billing.

  • Unauthorized Transactions: If your account was used without authorization and you notify us within 7 days of the transaction.

Non-Refundable Cases

Refunds will not be provided in these situations:

  • Change of mind after purchase.

  • Dissatisfaction with available content (unless the service is defective or misrepresented).

  • Lack of usage after subscribing.

3. Refund Process

If you qualify for a refund:

  1. Contact Support: Email [email protected] with the following:

    • Registered email address.

    • Subscription details (plan name, payment date).

    • Reason for refund request.

  2. Verification: We will review your request and may ask for additional details.

  3. Processing: Approved refunds will be processed within 7–10 business days and credited to your original payment method.

4. Free Trials

If you sign up for a free trial and do not wish to continue with a paid subscription, you must cancel before the trial ends. If you fail to cancel, charges will apply and no refund will be provided for that billing period.

5. Changes to This Policy

Bob TV reserves the right to update or modify this Refund and Cancellation Policy at any time. Significant changes will be communicated via email or in-app notifications. Continued use of Bob TV after updates means you accept the revised policy.

6. Contact Us

For questions or refund assistance, please contact us:

📧 Email: [email protected]

Your satisfaction is important to us. We are committed to resolving issues promptly and fairly.

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